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Your payment may not have reflected in your account portfolio for a few reasons, first, there are bank processing and clearing times that may delay the reflection of your deposit in our own partner bank accounts.
Second, pleasure ensure that after you have made your deposit or fund transfer to our designated parnter bank accounts, you have sent to us an "Add Balance" form through your investor dashboard's Balance menu item. This let us know and verify that you have made a deposit
If youve made a deposit and submitted the Add Balance form to us but are still not seeing your payments reflected, kindly contact us at treasury@eastern-sec.com with your queries. We may require you to verify your identity prior managing your concern.
⚠️ IMPORTANT NOTICE⚠️
Please be advised that we cannot accept funds from non-registered and non-verified investor-users. Making a deposit to our partner bank accounts without a registered and verified investor account may result in lengthy refund processing times, possible violations of securities regulations and fines. Please see: What happens if I make deposit without a registered investor account? for more information regarding this matter.